Refund & Cancellation Policy

Tickets are generally non-refundable and non-exchangeable once a purchase is confirmed, except as set out below or where required by law.

• If an event is cancelled and not rescheduled, you receive a refund of the ticket price and booking fee.
• If an event is rescheduled, your tickets remain valid for the new date. If you cannot attend, contact us about your options.

If a problem with your tickets is covered by our Buyer Guarantee, we will provide replacement tickets or a refund as described in that policy.

To request a refund, contact our support team with your order reference. Approved refunds are returned to your original payment method, typically within 5–10 business days.