Frequently asked questions
Delivery times, ticket validity, prices and what happens if an event is cancelled.
Buying tickets
Everything happens on the event page and one checkout screen — no account, no waiting room.
Getting your tickets
Tickets are digital and arrive by email; the timing depends on when the organiser releases them.
On event day
The gate is the one part of the trip we do not run: what happens there is decided by whoever hosts the show.
Payment and currency
Payment is taken on the same screen as the order, and the page never leaves our site.
100% Buyer Guarantee
Every order on {brand} is backed by our Buyer Guarantee. Here is exactly what we promise and what is outside it.
We provide comparable or better replacement tickets at no extra cost. If we cannot, you receive a full refund of the amount you paid, including the service fee.
Contact us as soon as you notice the problem — before the event if possible. If you are refused entry at the venue, contact us right away and keep any evidence (a photo of the ticket and of the refusal, the name of the gate). Our team checks the claim and resolves it with a replacement or a refund.
- Your tickets are valid for entry to the event in your order.
- They arrive no later than 48 hours before the event starts. If you order later than that, they arrive within 6 hours of payment, before the event starts.
- They are in the ticket category you ordered.
- Problems caused by the buyer: an incorrect email address or phone number, a ticket transfer not accepted in time, or tickets passed on to someone else.
- Refusal of entry or removal because of your conduct, failing to meet the conditions of entry (age, identification, prohibited items) or arriving late.
- Changes to the line-up, fight card, performers or start times.
- Postponed or moved events — see the Refund & Cancellation Policy.
Still not sure about something? Write to us — we answer every message, and we would rather explain before you buy than sort it out afterwards.
Contact support