Ticket prices may be above or below face value

Frequently asked questions

Delivery times, ticket validity, prices and what happens if an event is cancelled.

Buying tickets

Everything happens on the event page and one checkout screen — no account, no waiting room.

Open the event you want, pick a ticket category and quantity, and pay on a single secure screen. Cards, Apple Pay and Google Pay are all accepted, and the price you see already includes all fees.

Getting your tickets

Tickets are digital and arrive by email; the timing depends on when the organiser releases them.

Tickets are issued digitally and reach you no later than 24 to 48 hours before the event starts, at the email address you gave in your order. We email you as soon as they are released.

On event day

The gate is the one part of the trip we do not run: what happens there is decided by whoever hosts the show.

Bag rules, door times, re-entry and age limits are set by the venue and differ by event — check the event page before you travel, and bring photo ID. The gate applies the venue rules, not ours.

Payment and currency

Payment is taken on the same screen as the order, and the page never leaves our site.

Checkout is powered by Stripe: Visa, Mastercard and American Express cards, plus Apple Pay and Google Pay, on an encrypted 3-D Secure protected payment page.

100% Buyer Guarantee

Every eligible order on TIXVERO is backed by our Buyer Guarantee, so you can buy with confidence. Here is exactly what we promise.

If there is a problem with your order, contact us before the event. Our team verifies the issue and resolves it with a replacement or refund as quickly as possible.

The guarantee applies to purchases completed through TIXVERO checkout. It does not cover issues caused by the buyer, such as providing incorrect delivery details or missing a transfer deadline.

  • Your tickets are valid and arrive in time for the event.
  • If something goes wrong, we provide comparable replacement tickets where available.
  • If we cannot provide a suitable replacement, you receive a full refund.

Still not sure about something? Write to us — we answer every message, and we would rather explain before you buy than sort it out afterwards.

Contact support