100% Buyer Guarantee
Every order on TIXVERO is backed by our Buyer Guarantee. Here is exactly what we promise and what is outside it.
Reviewed:
1. What we promise
- Your tickets are valid for entry to the event in your order.
- They arrive no later than 48 hours before the event starts. If you order later than that, they arrive within 6 hours of payment, before the event starts.
- They are in the ticket category you ordered.
2. If something goes wrong
We provide comparable or better replacement tickets at no extra cost. If we cannot, you receive a full refund of the amount you paid, including the service fee.
3. How to make a claim
Contact us as soon as you notice the problem — before the event if possible. If you are refused entry at the venue, contact us right away and keep any evidence (a photo of the ticket and of the refusal, the name of the gate). Our team checks the claim and resolves it with a replacement or a refund.
4. What is not covered
- Problems caused by the buyer: an incorrect email address or phone number, a ticket transfer not accepted in time, or tickets passed on to someone else.
- Refusal of entry or removal because of your conduct, failing to meet the conditions of entry (age, identification, prohibited items) or arriving late.
- Changes to the line-up, fight card, performers or start times.
- Postponed or moved events — see the Refund & Cancellation Policy.