Terms of Service

By placing an order you confirm that you are at least 18 years old and able to enter into a binding contract.

We may update these terms. Changes are published on this page with a new revision date. The terms in force when you placed your order apply to that order.

TIXVERO is an independent ticket reseller operating on the secondary market. We obtain tickets from independent sellers and suppliers and resell them to you, so your contract of sale is with VIETICKET INC. We are not the event organiser, the venue or the official box office, and we are not affiliated with or endorsed by them. We do not control the event, its schedule or its line-up.

Ticket prices are set by the sellers who supply the tickets and may be above or below face value where permitted by law. The price shown on the event page already includes our service fee.

Before you pay, checkout shows the ticket price and the 10% service fee as separate lines — their total is the price shown on the event page, and it is the amount you pay.

You are charged in the currency shown at checkout. Prices shown in other currencies through the currency switcher are approximate conversions for information only; your bank may apply its own exchange rate and fees.

Your order is confirmed when payment succeeds and we send a confirmation to the email address given in your order. Please check that the email address and phone number are correct — we send your tickets to the email address and use the phone number only to contact you about your order.

Tickets are delivered electronically or transferred to your mobile wallet according to the delivery method shown at checkout, to the email address given in your order, no later than 48 hours before the event starts. Some organisers release tickets close to the event; this does not affect the delivery deadline.

If you place your order less than 48 hours before the event starts, tickets are delivered within 6 hours of payment and before the event starts.

You receive tickets in the category you ordered. Unless the listing names specific seats, exact seat numbers are assigned by the supplier or the organiser.

If your tickets haven’t arrived 48 hours before the event, contact us straight away. If you ordered less than 48 hours before the event, contact us if your tickets haven’t arrived within 6 hours of payment.

The event is the one advertised by the organiser for the date and venue in your order. The organiser may change the line-up, fight card (including the main event), performers, running order, start times or seating plan. Such changes are made by the organiser, are not a cancellation of the event and do not entitle you to a refund.

What happens if an event is cancelled, postponed or moved is set out in the Refund & Cancellation Policy.

Entry is controlled by the organiser and the venue. You must meet their conditions of entry, including age limits, identification, security checks, prohibited items and rules of behaviour.

Refusal of entry or removal caused by your own conduct, by failing to meet the conditions of entry or by arriving late is not covered by the Buyer Guarantee and is not refunded. If a ticket we sold you is refused for a reason that is not your fault, the Buyer Guarantee applies.

• Using bots or automated tools to access the website or buy tickets.
• Providing false information or using a payment method you are not authorised to use.
• Fraudulent, misleading or unlawful activity of any kind.
• Infringing the intellectual property or privacy rights of others.

We may cancel orders connected with prohibited conduct.

If something is wrong with your order, contact us first: most problems are solved faster through our support team than through a bank dispute.

If you open a payment dispute for an order that was delivered as described, we will provide your bank with evidence of the order and its delivery. Tickets under dispute may be cancelled while the dispute is open.

The chat assistant on this website is an automated AI system. Its answers are for information only. If an answer differs from these terms, your order confirmation or the organiser's announcements, those prevail.

We are not liable for any failure or delay caused by events beyond our reasonable control, such as acts of government, war, terrorism, epidemics, natural disasters, strikes or failures of the organiser or venue. If the event itself is cancelled, the Refund & Cancellation Policy applies.

To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid for the order giving rise to the claim. We are not liable for indirect or consequential loss, including travel, accommodation or other costs connected with attending the event. Nothing in these terms excludes liability that cannot be excluded under applicable law.

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the state and federal courts located in Delaware, without prejudice to any mandatory consumer protection rights you have in your country of residence.

VIETICKET INC, 1151 Walker Rd, PMB 253, Dover, DE 19904, US. For any question about these terms or your order, use our contact page.